Return and Exchange policy

🔄 Return & Exchange Policy

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Hassle-Free Returns & Exchanges

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At Shoeposh, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help.

✅ Exchange Window: You can request a exchange within 7 days of receiving your order.
✅ Condition: Products must be unused, in original packaging, and without damage.
✅ Process: Contact us at shoeposhcustomercare@gmail.com or via WhatsApp to start your return.
✅ Refunds: Refunds will be issued via your original payment method once we receive and inspect the product.

⚠️ Note:

Sale or discounted items are not eligible for returns.
Shipping fees are non-refundable.

🚚 Shipping Policy

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Fast & Reliable Shipping

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At Shoeposh, we ensure that your handmade leather shoes reach you safely and on time.

✅ Processing Time: Orders are processed within 1–2 business days.
✅ Delivery Time (Pakistan): 3–7 business days.
✅ Cash on Delivery (COD): Available nationwide.
✅ International Shipping: Currently unavailable (coming soon).

📦 Once your order is shipped, you will receive a tracking number via email or SMS.

⚠️ Note: Delivery times may vary during holidays or due to courier delays.